If you’ve lost access to your 2FA device and can’t find or access your recovery codes, your 2FA can be reset so you can sign in again.
How to start the recovery process
Open the Rounded login page.
Start a live chat with support.
Request a 2FA recovery reset.
Important
Identity verification is required for security.
The recovery process can take up to 5 business days.
This timeline cannot be shortened, no exceptions.
Once verification is complete, access to your account can be restored.
Remember to download the Rounded mobile app!