2FA is designed as an extra layer of security for your account. If you have lost access to your primary 2FA authentication device, recovery method and your recovery codes you'll need to contact us via our live chat to reset 2FA.

We will be happy to assist you to regain access to your account but please take careful note of the following:

  1. The process to regain access to your account will take some time - Usually 5 days. This is necessary to ensure there is no unauthorised access to your account.

    There will be no exceptions to this.

  2. You will be required to verify your identity.

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