The Bank Feeds feature enables you to connect bank account(s) or credit card(s) to your Rounded account so you can see all your transactions in one place.
Bank feeds automatically refresh overnight (once every 24 hours) except for accounts with multi-factor authentication* enabled.
There is also the option to refresh the bank feeds manually by clicking the Refresh link in the bank section.
NOTES:
It may take a few minutes for the refresh to complete
When refreshing bank feeds, please ensure you are not logged in to your internet banking. If you are, log out and close the browser you used to log in
If there's an error notification, it could be for several reasons:
Error: Update failed just now
Click Retry when this happens, or wait for more minutes before trying again.
Error: You will need to re-submit your credentials
Click Enter again to enter your internet banking username and password. Be sure to type your banking credentials and not copy/paste them.
Error: Additional info requested
When your account has multi-factor authentication* enabled, clicking Refresh will automatically take you to the screen where you need to enter your multi-factor key or token (in the same way when logging in directly to internet banking). If MFA is enabled on internet banking, it will need to be used in the same way when logging in to bank feeds via Rounded. You can re-enter the key by clicking Enter here.
NOTES:
If the second attempt doesn't work, please contact support via the in-app chat or email hello@rounded.com.au
Click HERE for the mobile help article
Multi-factor authentication is also known as MFA or 2FA
Remember to download the Rounded mobile app!
